Refund policy
We want you to be happy with every Livyor order. If something is wrong with your order, we will make it right.
1. Damaged, wrong or missing items
Please check your order when it arrives. If a product is damaged, defective, past its best-before date, the wrong item, or missing from your order, contact us within 48 hours of delivery at support@livyor.com or +91 93105 16360.
Please share:
- Your order number
- Clear photos of the product and the outer package (and a short unboxing video if you have one)
Once we confirm the issue, you can choose either:
- A free replacement of the same product, or
- A full refund for the affected item(s).
You do not need to send the damaged product back unless we ask you to.
2. Returns for other reasons
Because our products are food items, we cannot accept returns or exchanges of opened or unopened products for a change of mind, taste preference or an order placed by mistake. If you need to cancel an order, please contact us before it is dispatched and we will cancel it and refund you in full.
3. Sale and discounted items
Products bought at a discount or during a sale are covered by this policy in the same way as full-price products.
4. How refunds are paid
- Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method.
- Cash on Delivery (COD) orders: refunded by bank transfer or UPI. We will ask you for your UPI ID or bank account details.
Approved refunds are processed within 10 business days. Your bank may take a few more days to show the amount in your account. If you have not received your refund within 15 business days of approval, please contact us.
5. Contact us
Livyor Ventures Private Limited
Gi-47, Lawrence Road Industrial Area, Delhi 110035, India
Email: support@livyor.com
Phone: +91 93105 16360