Shipping policy
At Livyor, we want your order to reach you fresh and on time. This policy explains how and when we ship.
1. Where we deliver
We deliver across India. We do not ship outside India at the moment.
2. Order processing
Orders are packed and dispatched within 2 business days of order confirmation. Orders placed on Sundays or public holidays are dispatched on the next business day.
3. Delivery time
Orders are delivered within 3 to 7 business days after dispatch, anywhere in India. Some remote areas may take a little longer. Delivery times are estimates and can be affected by courier delays, weather or local restrictions.
4. Shipping charges
- Prepaid orders (UPI, cards, net banking, wallets): Free delivery.
- Cash on Delivery (COD): A COD charge of Rs. 49 applies.
The final shipping charge is shown at checkout before you pay.
5. Order tracking
Once your order is dispatched, you will receive a message with your tracking number and a link to track your shipment. You can also see your order status by logging in to your account on our website.
6. Shipping address
Please make sure your address, PIN code and phone number are correct and complete. We cannot be responsible for delays or failed deliveries caused by an incorrect address. To change your address, contact us as soon as possible at support@livyor.com or +91 93105 16360, before your order is dispatched.
7. Serviceable PIN codes
We do not deliver to P.O. Box addresses. If your PIN code is not serviceable by our courier partners, we will let you know and refund any amount paid.
8. Damaged, missing or lost orders
Please check your package when it arrives. If the package is damaged, an item is missing, or your order has not arrived within the delivery time above, contact us within 48 hours of delivery (or of the expected delivery date) at support@livyor.com or +91 93105 16360. Share your order number and photos of the package. Livyor Ventures Private Limited will work with the courier to resolve it quickly.
9. Changes to this policy
We may update this shipping policy from time to time. The latest version will always be on this page.
10. Contact us
Livyor Ventures Private Limited
Email: support@livyor.com
Phone: +91 93105 16360